Booking, Cancellation & Rescheduling Policy

1. The consultation and booking

The consultation is free, and the clinic does not require a deposit to confirm an appointment.

A free consultation does not include any treatments, procedures or tests that may be recommended. Any charge for an additional service is explained before it is carried out, so that the patient can consent to it.

2. Requesting and confirming an appointment

An appointment can be requested through the website form or by contacting the clinic team directly.

When a request is submitted through the website, the details are saved in the website's management system, and you are given the option to continue to WhatsApp to send the details of the request to the team.

Submitting the form or sending a WhatsApp message does not confirm a booking. An appointment is confirmed once the clinic team has been in touch and confirmed the date and time.

The date and time entered in the booking form reflect the patient's preferences, and remain subject to availability.

3. Rescheduling or cancelling

You can ask to cancel or change an appointment by contacting the clinic team. The clinic does not set a mandatory notice period for cancelling or rescheduling.

Please let us know as soon as you know you cannot attend, so the appointment can be offered to another patient and the day's schedule can be organised.

Alternative appointments are subject to availability, and a change is not confirmed until the team confirms it.

4. Arrival and late arrivals

Please arrive at your appointment time; arriving a few minutes early is helpful so that any necessary formalities can be completed.

The clinic allows a grace period of up to ten minutes after the appointment time. Beyond that, it may not be possible to see the patient at the original time.

The team will try to find another time on the same day if the schedule allows, or to arrange a different appointment, so that the time needed for care and the appointments of other patients are both protected.

5. Missed appointments

If you are unable to attend and did not cancel in advance, you can contact the clinic team to arrange a new appointment subject to availability.

We appreciate being told when you cannot attend, so that the appointment can be used for other patients.

6. Changes made by the clinic

In some cases we may need to change or cancel an appointment because of unforeseen operational or medical circumstances.

Where that happens, we will contact the patient as soon as possible to explain the change and to help arrange a suitable alternative appointment.

Waiting times can also occur because some cases need additional time for care. We work to keep delays to a minimum and to inform patients of any change that affects their appointment.

7. The consultation and the procedure itself

Booking a consultation does not confirm that a particular treatment will go ahead, or guarantee that it will be carried out during the same visit.

Whether a treatment is suitable is determined after the doctor's assessment and a discussion of the options and the relevant considerations with the patient. Carrying out any procedure depends on the time and equipment available and on the required consents being completed.

8. Contact us about appointments

To request, change or cancel an appointment, please contact the clinic team:

Phone +97144124666

WhatsApp +971543340292

Email clinicanefertitidubai@gmail.com

Address Villa 34, Jumeirah 3, Dubai, United Arab Emirates.