Website Terms of Use & Medical Disclaimer

1. What this website is for

The website provides information about the clinic, its team and its services, and allows you to send enquiries and consultation requests and to contact the clinic team.

The website is not a platform for immediate medical diagnosis, and using it or sending an enquiry through it is not consent to any medical procedure.

2. The nature of the medical content

The information published on the website is intended to inform and to describe the services. It is not a diagnosis of an individual case, nor a prescription, nor a substitute for appropriate medical consultation and assessment.

No decision to undergo a procedure, or to start or stop a treatment, should be made on the basis of the website's content alone.

Whether each treatment is suitable is determined on the basis of the doctor's assessment, the medical history, individual needs, and the relevant risks and alternatives.

3. Contact and initial assessment

The team may give general clarifications or ask for further information to help understand your enquiry and arrange a consultation.

Administrative correspondence, or initial comments on information or images sent in, are not a confirmed diagnosis or a guarantee that a particular procedure is suitable. Attending the clinic or a further assessment may be necessary before a treatment recommendation can be given.

Please share health information only through the channel the team designates for that purpose, and avoid including it in the general enquiry form.

4. Emergencies

The website, the enquiry form, email and WhatsApp are not emergency channels, and are not necessarily monitored continuously.

In an emergency, or if severe or sudden symptoms appear, please contact the emergency services or go to the nearest emergency department, and do not wait for a reply through the website or the messaging channels.

5. Results, images and patient experiences

The results of procedures and treatments differ from person to person, depending on several factors including the starting condition, the nature of the treatment, individual response, and following the aftercare instructions.

Any images, cases and patient experiences shown illustrate individual experiences, and are not a promise or guarantee of a similar result.

Any information about when results appear, how long they last or how many sessions are involved is a general estimate unless stated otherwise during an individual assessment.

6. Consultation requests and appointments

Sending a form or a message, or choosing a preferred date and time, does not confirm an appointment or its availability.

An appointment is confirmed once the clinic team has been in touch and given direct confirmation. Appointments are subject to the Booking, Cancellation and Rescheduling Policy published on this website.

Booking a consultation does not guarantee that a procedure will be carried out during the same visit; that depends on the medical assessment, the completion of the required consents, and the time and equipment available.

7. Information on services, prices and offers

We work to keep the information on services, prices and offers up to date, and the services available or their details may change from time to time.

The nature of a service and its cost are explained before payment or before it is carried out. If an error is found in published information, we work to correct it and to inform the people affected where necessary.

These updates do not give the clinic the right to change the terms of a purchase already made retrospectively, or to reduce the rights established for the patient.

Payments, packages and refunds are governed by their own policy, and the announced terms of each offer apply alongside it.

8. Accuracy of the details you provide

Please provide correct and up-to-date details when sending an enquiry or requesting an appointment, so that we can contact you and follow up on the request properly.

If you are contacting us on behalf of another person, you must have the appropriate capacity or authority to share their data and to arrange the request in their name.

The website must not be used to impersonate another person, to submit misleading requests, or to send unlawful or abusive content.

9. Acceptable use and website security

Using the website in a way that could harm its operation, its security or the privacy of others is prohibited, including:

• Attempting unauthorised access to the management dashboard, to accounts or to data.
• Sending malicious software or automated spam.
• Disrupting the website or loading it with requests intended to obstruct its operation.
• Harvesting personal data from the website or attempting to exploit its vulnerabilities.

Proportionate measures may be taken to limit abusive use or to prevent unlawful access, without prejudice to patients' rights in relation to services already purchased or requests already made.

10. Content rights and intellectual property

The rights in the original content published on the website, including its text, designs, logo, images and video, belong to the clinic or to the rights holders who permitted its use, as the case may be.

The content may be viewed for personal, non-commercial use. It may not be copied, republished, modified or used commercially without the permission of the rights holder, except as the law permits.

The appearance of patient images or testimonials on the website does not give any other party permission to reuse or circulate them for promotional purposes.

11. Links and external services

The website may contain links or ways of moving to external services, such as WhatsApp, maps or payment services.

These services are governed by their providers' terms and policies. Please review them when you use the external service or provide data through it.

The presence of an external link does not mean that the clinic controls all of its content or its operation, and it does not relieve the clinic of its obligations in respect of the services or the data that fall within its responsibility.

12. Privacy

The Privacy Policy explains how data is collected, used and protected when you use the website and contact the clinic.

Browsing the website or accepting its terms of use is not consent to marketing messages or to the publication of medical images. Separate consents are obtained where they are required.

13. Website availability and limits of liability

We work to keep the website available and its content accurate, although some of its functions may stop temporarily because of maintenance, updates or technical faults.

If a request cannot be sent, or one of the functions cannot be used, you can contact the clinic team directly using the published contact details.

These terms do not include any exclusion of liability for medical error, negligence or breach of legal obligations, and do not exclude any right that cannot lawfully be excluded.

14. Updates to these terms

We may update these terms to reflect changes to the website, to the services or to legal requirements, publishing the updated version and its effective date on this page.

Amendments are not applied retrospectively to rights that arose, or purchases that were made, before they took effect. Additional consent is sought whenever it is required.

15. Governing law and resolving complaints

These terms are governed by the legislation applicable in the United Arab Emirates and the Emirate of Dubai.

You may contact the clinic first so that any enquiry or complaint can be reviewed and resolved. That does not prevent you from approaching the competent regulatory or judicial authorities, or from exercising any right established by law.

16. Contact

Clinica Nefertiti L.L.C

Phone +97144124666

WhatsApp +971543340292

Email clinicanefertitidubai@gmail.com

Address Villa 34, Jumeirah 3, Dubai, United Arab Emirates.